Owner / Operator /
Technology & Support Manager Employment History
Education Information
Systems: Security Mgt., BS, Computer
Information Systems, College of DuPage, Preparation for work in
Bachelor’s of Science program at WGU High School, College
Preparation, Driscoll Catholic High School, June 1981 Technical Licenses and Certifications MCSE, Microsoft Certified Systems
Engineer, Current as of August
2006 MCSE +Security, Microsoft Certified Systems
Engineer: Security Major, Current
as of August 2006 MCSA, Microsoft Certified Systems
Administrator, Current as of August 2006 MCSA + Security, Microsoft Certified Systems
Administrator: Security Major, Current as of August 2006 MCP,
Microsoft Certified Professional, Current as of August 2006 Registered Microsoft Partner, Current as of 2006 Security+, CompTIA (Computing Technology
Industry Association) Security+ Certification, Current as of August 2006 CNE, Certified Novell
Engineer, Learning
Tree, March 1999 CNA, Certified Novell
Administrator, Learning
Tree, January 1999 Class 3 Software Developer, Verisign, 2005 USB Product Developer, USB Implementers Forum, 2005 IBM Warranty Repair, IBM, 1994 Compaq Warranty
Repair, Compaq
Computer Corporation, 1994 Citizen Certified
Warranty Repair Technician, Citizen Corporation, 1994 Okidata Systems
Certified Repair Technician, Okidata Systems, 1994 Star Printer Corp
Certified Warranty Repair Technician, Star Printer Corporation, 1993 Non Technical Licenses and Certifications Intel Dealer, Intel Dealership Program, 2006 OSHA Certified CPR Technician, Current OSHA Certified Handling Blood Borne Pathogens, Current OSHA Certified First Responder, Current OSHA Certified AED devices, Current Professional Experience Macrovision Corporation (Professional Services,
InstallShield) · Teach AdminStudio, InstallShield, and Workflow Management systems to formal classes of 5 to 30 students ·
Design
and implement enterprise application packaging and deployment systems based
on the Macrovision suite of applications including AdminStudio, InstallShield
and Enterprise Workflow Manager ·
Troubleshoot
enterprise installations of application packaging and deployment systems ·
Design
‘Best Practices’ standards for large scale software packaging and
distribution enterprise systems Fellowes, Inc. (Product Development Division) · Management of the Consumer Technical support team · Designed and wrote custom call center software utilizing Visual Basic and Microsoft Access · Setup internal laboratory which the company uses to troubleshoot existing and design of new products · Interviewed, hired, trained, and performed employee reviews for technicians · Management of the budget for the technical support department · Direct report of the Vice President of Operations for the division 11-2000 to 11-2003. Technology Manager. Responsibilities: · Managed software development and procurement projects for the product development division · Continued managing the technical support team · Setup and maintained the Microsoft Hardware Quality Lab program, WHQL, for the global enterprise · Managed the UL, FCC, CE, RoHS, WEEE et al, technical file creation and documentation for three product lines · Managed the product development budget for Computer input devices, Electrical protection products, UPS's and Mouse Pads,
· Managed helpdesk crew, managed and implemented remote access to 175 users with both laptops and desktops · Installed, configured, maintained, Windows networking systems including Active Directory domains, RRAS – routing and remote access services, SUS, Certificate Authority, and RIS / MSI / MST rollout system · Chose, designed and managed the implementation of all hardware technology standards across the enterprise · Managed all software and hardware deployments and implementations including MSI, Winstall, LANDesk, and Ghost images · Managed all aspects of support and implementation of computer desktop and laptop technologies for the company · Managed the Y2K preparedness program for all manufacturing facilities across the global organization 10-1995 to 11-1996. Helpdesk Technician. Responsibilities: ·
Provided
technical support to a user base of five-hundred users PC Products and Services, Inc. 10-1991 to 10-1995. Senior Technician. Responsibilities: · Parts inventory management and selection · Technician training and New technology awareness and training · Building and servicing systems ranging from basic laptops to workstations to servers to mini's · Built over three thousand computer systems during my tenure · Managed several LAN/WAN systems including a system hosting approximately 2000 web sites · Organized, managed and taught DOS, Windows, Ms Office, Corel Draw and Computer Repair classes · Installed, configured and trained business customers on the use of various proprietary software and hardware products · Helped grow the repair center from a gross income of $750,000.00/year to $4,000,000.00/year Tandy Corporation · Store operations including P&L statement, Inventory management, opening and closing, daily books · Employee training and reviews · Assist with sales associate duties Skills
Accomplishments,
Honors and Awards U.S. Patent # US07038664 CES (Consumer Electronics
Show) 2002 Innovations Design Award, Consumer Electronics
Association, 2002 CES (Consumer Electronics
Show) 2002 Innovations Design Award, Consumer Electronics
Association, 2002 Consumer's Digest Best buy, Computer Accessories, 2005, Consumer's Digest, 2005
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